I purchased the Dosaze Contoured Orthopaedic Pillow a couple of weeks ago, and while it didn't suit me because I prefer a higher pillow, I was amazed at how quick and generous the customer service team was. When I asked for a refund, they advised me to donate the pillow to my local op shop, and then issued me a full refund immediately.
I've purchased many pillows in the past, mostly from Amazon, and rarely get a response from companies. So, while the pillow didn't work for me, I appreciate the transparency and generosity of this great company!